E-Commerce

Both consumers and merchants are realizing the permanent benefits, says Azoya USA's Franklin Chu.

Online ordering, outdoor pickup and digital shopping features are more than emergency workarounds, and merchants need to make them a regular part of their strategies, says Signifyd's Mike Cassidy.

The pandemic changed consumer priorities quickly--and payment companies need to keep up since the trend is likely permanent, says Signifyd's Indy Guha.

Rakuten Inc. plans to raise 242 billion yen ($2.2 billion) by selling shares to investors including Tencent Holdings Ltd., Walmart Inc. and Japan Post Holdings Co., bankrolling expansions into AI, finance and mobile.

With so many personally and financially impacted by COVID-19, consumers have made it clear that the way customers pay for goods or services can no longer follow a one-size-fits-all approach, says eBay's Alyssa Cutright.

Jumia Technologies is expanding in online food delivery as the pioneering Africa e-commerce business looks to grow beyond its main market of trading phones and electronics.

Financial services firms, from traditional banks to fintech payment processors to data companies, need to beef up their compliance teams, raise standards and improve education to ensure teams are ready to tackle the latest types of financial fraud, says ACAMS' Rick McDonell.

The shift from cash has boosted digital and called attention to the importance of standards, says EMVCo's Brian Byrne.

Best Buy is expanding its test of a new store format that reduces the space for customers to browse by nearly half to focus more on getting digital orders out the door, according to people familiar with the move.

Chinese e-commerce giant JD.com Inc. said it plans to spin off its JD Logistics shipping business in a listing on the Hong Kong Stock Exchange.