E-Commerce

The permanent shift to digital also requires changes in how firms communicate with consumers, says Medallia's Diane O'Hara.

Moving into 2021, curbside will continue to be a significant element of the retail experience as customers grow to prefer the convenience. Getting a head start on streamlining checkout now will set your company up for success in the next digital decade, says Mobiquity's Brittany Mills.

Launching a card is complex, and fintechs have the answer for a more dynamic future, says Railsbank's Dov Marmor.

The U.S. debit networks have always been strong supporters of open standards created through open, consensus building, says the Secure Remote Payment Council's Paul Tomasofsky.

The e-commerce expansion borne out of the pandemic heightens the balancing act between security and user experience, a challenge Forter and Nuvei hope to address through a mix of data analysis and an expansive network of merchants.

Omnichannel models and self-ordering kiosks will be key to linking online ease with the in-store experience, and fundamental to making stores safer and more efficient during the pandemic and beyond, says TouchSuite's Sam Zietz.

Doing business online certainly isn’t new, but the pandemic prompted even businesses that hadn’t fully committed to the e-commerce space to shift some or all of their traditional operations online, says JotForm's Aytekin Tank.

Faster payments haven't always lived up to the hype and promise because of development and adoption stagnation in the U.S., but the idea of speedier transactions is becoming more popular.

It won’t be enough for retailers to have a physical store presence or a solid e-commerce strategy without also incorporating a comprehensive communication plan, says Criteo's Tim Rogers.

Retailers and merchant acquirers need to adjust to new media in the new year, says Zycada's James Brear.

The dramatic shift in consumer buying behavior sparked by the pandemic looks set to change the future of commerce for good, writes Joris Kroese, founder of Hatch.

By gathering pools of customer data ahead of the shopping surge, retailers can capitalize on the increase in shoppers by identifying the right customers and making every engagement count, says Tealium's Sav Khetan.

Unlike a traditional supply chain, where value and risk travels up and down a set of organizations in a linear fashion, the extended enterprise is a complex network of relationships, says PXP Financial's Koen Vanpraet.

Blockchain has too many advantages over traditional payment solutions for merchants to ignore. By accepting cryptocurrency, merchants can tap into a growing multibillion-dollar market and get a taste of a cashless, borderless future, says Nash's Kellogg Fairbank.

Click to Pay is based on EMVCo’s Secure Remote Commerce (SRC) industry standard, acting as a form of guest checkout which alleviates the need for cardholders to manually enter personal and account information to shop at unfamiliar merchants.

In too many places, identity verification and other vetting is still done manually, says Signicat's John Erik Setsaas.

Every toy, gadget and good you see on YouTube could soon be for sale online -- not on Amazon, but right on YouTube itself.

The service signals the start of a broader shift in retailers directly challenging Amazon and threatening the platform as a shopper's default choice, says Bolt's Greg Greiner.

Amazon.com Inc. is about to test whether consumers who have taken to online shopping in huge numbers during the pandemic will spend even more for deals during the company’s Prime Day sales event.

If the processor does not understand the particular needs of high-risk businesses, merchants working with them could face sudden financial disaster if accounts are terminated without warning, says T1 Payments’ Donald Kasdon.