ISOs

From the March 2010 issue of ISO&Agent.

Will Detterman, the chief executive of Leap Payments Inc., admits he is taking a chance in introducing a payment card acceptance pricing model that bucks the traditional formula.

Some ISOs are providing qualified leads to sales agents as incentives so they will work harder. The tactic tends to motivate the agents while enabling the ISO to spend less on incentives than they would through monetary bonuses, according to some observers.

Merchant Warehouse Inc. says its mobile payment-acceptance software for smartphones now works with devices using Microsoft Corp.’s Windows Mobile and Google Inc.’s Android operating systems.

Heartland Payments Systems Inc. has signed Martin Eagle Oil Co. Inc. as the first customer for the processor’s SmartLink consolidated-network technology, Princeton, N.J.-based Heartland announced this week.

Nxgen International is opening operations in the United Kingdom and Italy as part of a European expansion strategy the Whitefish, Mont.-based merchant-service provider announced last week. Diversifying geographically can help Nxgen grow and differentiate itself further, says Giuseppe Caltabiano, Nxgen president.

As one of the first resellers of VeriFone Holdings Inc.’s PayWare Mobile service, Merchant 360 Inc. says some mobile merchants like that the service includes a card reader that enables them to get card-present transaction rates.

First National Bank of Omaha plans to relinquish controlling interest in its First National Merchant Solutions merchant-acquiring arm to Total System Services Inc. in a joint venture announced this week.

Point-of-sale terminal maker Hypercom Corp. this week reported a $624,000 fourth quarter profit, marking the Scottsdale, Ariz.-based company’s third consecutive profitable quarter. Hypercom reported a $74.8 million loss for the fourth quarter of 2008.

A recent study that focuses on Payment Card Industry Data Security Standard compliance among large merchants also is helpful for educating ISOs and the smaller merchants with which they typically work, observers note. ISOs should educate themselves not only about their specific markets but also about all aspects of data security and compliance in the payments industry to better serve their clients and ensure all merchants protect card data, they say.

Despite a fourth quarter net loss Heartland Payment Systems Inc. attributes largely to breach-related expenses, the Princeton, N.J.-based payment processor sees “encouraging progress” in small and midsize merchant transaction-processing volume and same-store sales, Robert Carr, Heartland chairman and CEO, told analysts during a conference call last week.

Sales agents for ISOs increasingly are seeking additional industry training to improve their abilities to better compete for scarce business during the difficult economy, observers note.

Attendees of the ATM Industry Association show in Miami last week crowded around an ATM some believe could revitalize ISOs that sell ATMs and are suffering from shrinking margins and a lack of new ideas to generate revenue.

A sales agent presents a proposition to move a portfolio of merchants from one ISO to another. While it sounds like a good deal for the ISO that receives the portfolio, it might not be. The ISO that accepts the merchant portfolio could be sued, even if it has not signed a written contract agreeing not to move the merchants in question.

Merchants always are interested in the cost of payment card processing, but sales agents should evaluate the importance of price when listening to merchants about their needs, observers say.

Processors, not ISOs, likely will handle many provisions of a law that takes effect next January requiring acquirers to report merchant credit and debit card transactions to the Internal Revenue Service, says Henry Helgeson, co-CEO of Merchant Warehouse Inc., a Boston-based ISO.

News last week that North American Bancard has hired a financial advisor to help sort out its future and that Merchant Data Systems Inc. has purchased a 1,300-merchant ISO potentially is signalling a resurgence in mergersand acquisitions among portfolio buyers and sellers. It also signals further consolidation in the ISO and merchant-acquiring industry.

Automated clearinghouse transaction processor ACH Federal LLC is introducing a merchant-referral partner program for ISOs in the hopes of expanding its client base, according to the Chattanooga, Tenn.-based company.

From the January/February 2010 issue of ISO&Agent.

From the January/February 2010 issue of ISO&Agent.