Mobile banking

Expense Wizard uses AI to make it easier to file expense reports, especially for infrequent travelers.

A digital challenger bank is relying heavily on artificial intelligence to provide low-cost banking to low-income people and small businesses.

Consumers expect financial institutions to provide mobile applications that combine ease of use with top-class security features. Biometrics could help credit unions keep up with these high-stakes technology demands.

Mariel Beasley, co-director of Duke University’s Common Cents Lab, who studies consumers’ financial behavior, says savings "nudges" in apps often fall flat. Here's why.

Alex Carriles, who runs mobile, online and digital accounts at BBVA Compass, describes how updates like account aggregation and expense analysis have helped increase use of its app.

Many banks rely on the location data they get from carriers through data aggregators to spot fraudulent transactions. With telecom companies shutting that source down, banks are worried it could significantly hurt their capacity to detect fraud.

Larger institutions in particular have made banking so convenient that customers see little reason to move their accounts, according to a new report from J.D. Power.

David Tyrie, the bank’s new head of digital banking, discusses plans to offer customers constant course corrections and its new Life Plan product, and the latest on the virtual assistant Erica.

Leaders in bank innovation have ideas for improving financial services with high-speed, highly responsive 5G networks — ideas they say could be implemented relatively quickly.

The move is an extension of a pilot project begun in the fall. T-Mobile says it sought to give customers a better deal on digital banking and stand out from its rivals.