Practice and client management

Once the Pennsylvania Credit Union Association and the New Jersey Credit Union League complete their merger, the group will go by CrossState Credit Union Association.

The merger of Bi-County PTC Federal Credit Union into BlueOx is expected to be completed on Jan. 1.

Even with fee revenue already down, Oregon-based Providence FCU has cut its overdraft fees by half. Some analysts say the move could pay off if the economy goes south.

With David Lucas retiring in November after nine years, industry veteran Edward Fox took the reins earlier this week.

After the St. Louis Blues won the 2019 NHL championship, credit unions in the city welcomed the historic trophy for a visit, while CUs across the nation made other efforts to showcase their community involvement.

Citigroup CEO Michael Corbat said that unconscious bias has contributed to inequality in the workplace despite a decades-long effort by many companies to promote women.

McCrady, the driving force behind the Pittsburgh bank's $500 million investment in early childhood education and development, is the Community Impact honoree selected as part of the Most Powerful Women program.

The Jacksonville-based institution is the latest to join the Hispanic-outreach initiative which now serves more than 100 credit unions.

When Washington Federal last rebranded, it was to signal its shift from a savings and loan association to a commercial bank. This time around, it's to reflect geographic diversity and its desire to be viewed as a bank.

The West Bend, Wis.-based institution's new chief executive has been with the credit union for more than 15 years.

Seeking relief from rising synthetic fraud, U.S. companies next year will be able to quickly verify whether Social Security numbers match other consumer data in government files, in a bid to thwart fraudsters from creating fake identities with stolen information and SSNs.

Riverview Credit Union in Ohio added three to its lending team while other institutions made new hires and promotions.

Good customer service, layered with new technology, gives community banks an advantage over big banks.

Sound Bank is now Dogwood State Bank after its sale to an investor group. The buyers also moved Dogwoods State's corporate offices from eastern North Carolina to the state's capital.

The California-based institution can now serve more than 3.2 million people.

The San Diego-based institution changed its name in attempt to reach wider audience.

As the industry increases its attempts to diversify its ranks, just 81 out of more than 5,000 CUs completed the regulator’s self-assessment last year.

Dorothy Savarese will remain the Massachusetts bank's chairman and CEO.

Julieann Thurlow says Reading Cooperative Bank in Massachusetts is well positioned to help immigrants and millennials. Technology is crucial to serving both groups, she says.

Kelly Price, an executive vice president, will take over when Olan Jones Jr. retires on Jan. 1.