Practice and client management

Despite years of effort to reach the Hispanic community, credit unions still face a number of challenges—and opportunities—in this market, according to a panel put together by NCUA on this topic.

U.S. Century Bank in Doral, Fla., has announced that its chief executive, Carlos Davila, will resign at the end of the year.

Partner Colorado Credit Union will pay its members a record $1 million in a pre-holiday bonus dividend on Dec. 4.

Annual Best Practices Awards offer a look at tested tactics that can be implemented by other CUs.

Just in time for the holiday shopping season, on Tuesday CO-OP Financial Services announced partnerships with both Visa and MasterCard on new payments technology.

Ent Federal Credit Union said its members received more than $3.4 million in annual loan rebates as part of the CU’s Ent Extras loan benefit program.

Winners of Credit Union Journal’s annual awards offer insights into innovative programs that have made a real difference at their credit unions—and the best part: they’re all things you can adapt at your CU, too.

Firstmark Credit Union and St. Joseph’s Credit Union in San Antonio, Texas, have finalized an agreement for the two to merge.

Business leaders know their enterprises thrive on efficiency and productivity. But learning to capitalize on those goals for maximum returns – well, that's another challenge altogether.

Pioneer West Virginia Federal Credit executives wanted to move its marketing more aggressively into social media.

The Partnership Federal Credit Union's developed its "ZipLINE Credit Builder" to provide members an alternative to payday alternative loans (PALs).

Two credit unions are using – and praising -- a new weapon in the plastic card security arms race.

When Maps Credit Union created an in-house "Idea Lab" last year, the $500 million institution sent a message that it was looking to innovate.

The concept of allowing members to skip a loan payment isn't revolutionary, but New Dimensions FCU found a way to use this old staple to generate 322% ROI on loans with the skip-a-payment option.

A new frontline position created by Mountain America Credit Union here has improved member/employee interactions.

Close observation of member share draft account activity, combined with the funds management capabilities of a sophisticated software program helped United Federal Credit Union reduce its Federal Reserve deposit obligations and free up more funds to better serve its 130,000 members worldwide.

When you're based in Silicon Valley and Technology is literally your first name, taking a wait-and-see approach to adopting new tools is not an option.

Mountain America Credit Union partnered with Pavaso to implement a new digital collaborative closing process to provide a better experience to members applying for mortgages called QuickClose.

By integrating cloud-based remote eSignatures into lending document processes here, Hughes Federal Credit Union has hit milestone goals, including increasing indirect lending volumes by 27%.

Many vendor relationships can offer more than meets the eye, and vendor partnerships can sometimes yield results greater than the sum of their respective parts.