Practice management

LAKE JACKSON, Texas – Texas Dow Employees CU has completed the merger of Bluebonnet CU, one of two Houston credit unions it is acquiring.

DENVER – Public Service CU has added more than 900,000 residents in two northern Colorado counties to its field of membership.

EUCLID, Ohio – Eaton Family CU has received approval from state regulators to expand its field of membership to serve all 1.3 million residents of Cuyahoga County (Cleveland).

INDIANAPOLIS-Indiana Members Credit Union has launched a new campaign themed "Big City Convenience, Small Town Feel."

ELGIN, Ill.-An old pillar of credit union growth that has largely been cast aside has been resurrected by one CU here.

MADISON, Wis.-A new report issued by the Filene Research Institute has found that loans made to foster environmentally friendly projects are profitable for credit unions and attract financially strong borrowers.

SAN DIEGO-It has been a busy year for Anne Legg, who received her MBA in May, saw her master's thesis win a CUNA CFO Council competition, and later become a CUNA Councils' white paper.

BOSTON-If credit unions combine an investment in technology with a strategic shift, they can tap into a market they historically have not penetrated: small businesses.

NEW LONDON, Conn. – NCUA on Friday said it granted a charter to Lawrence Memorial Hospital Employee FCU to serve any healthcare workers in Middlesex or New London counties, the first TIP charter granted this year.

ST. LOUIS – St. Bernadette CU has applied to state regulators to serve all 1 million residents of surrounding St. Louis County.

VINELAND, N.J. – Bay Atlantic has contracted with On Your Way to provide it with the company’s Generation Y marketing program.

LAKELAND, Fla.-Members walking into the Lakeland branch of Florida Central CU last month occasionally saw Branch Manager Bill Dodd sitting on a motorcycle in the middle of the lobby.

SAGINAW, Mich.-Training and textbooks have their place in helping a branch manager run the office, but nothing replaces first-hand experience, according to Fran Gibelyou.

BAINBRIDGE ISLAND, Wash.-When most branch managers lament their office's access problems, their concerns are generally about a poor location off the main drag or a parking lot too small for the membership.

SCHINNEN, Netherlands-Stranded in the Philippines with no money and needing a way back to his base, one U.S. soldier turned to his credit union while his overseas bank turned its back.

LEBANON, Ore.-Peter Walker believes that being a good branch manager requires making one simple choice each morning.

CINCINNATI-A branch is always more successful when staff take part in goal setting.

LAKE JACKSON, Texas-When you manage a branch with eight drive-through lanes, 12 member service lines and average 55,000 teller transactions a month, it's good to have a background in big-box retail.

PLYMOUTH, Minn.-A credit union can certainly invest in the most sophisticated of tools to drive deeper relationships and cross sales. But what really makes the branch environment work remains hiring the right employees.

AUSTIN, Texas-Effective branch managers today aren't in the trenches. They focus less on day-to-day activities and more on doing what needs to be done to run the branch as its own book of business.