Technology
Technology
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BOULDER, Colo. - A scheduling tool that spits out seemingly nonsensical schedules has actually allowed the contact center at Elevations CU here to do more in less time–with 15% fewer full-time agents.
June 20 -
DUBUQUE, Iowa - Voice over Internet Protocol (VoIP) telephony dangles the promise of big savings, but some IT experts are sending out a wake-up call on potential security issues related to the technology.
June 20 -
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SANTA ANA, Calif. - Credit unions and banks online often lack “color and warmth,” but visitors to the new Orange County’s CU site get a splash of orange and the flash of smiling faces, according to Laura Thompson, CIO at the $930-million CU here.
June 20 -
PALO ALTO, Calif. - The $2-billion Addison Avenue Federal Credit Union has launched the Addison Café, an online branch aimed at Generation Y.
June 20 -
Pewaukee, Wis. - There’s no longer any reason to keep the credit union’s back-up media underneath the mattress at home, according to Dustin Stone, director, information systems, Wisconsin Credit Union League.
June 20 -
RICHMOND, Ind. - The few credit unions that told Credit Union Journal that they plan to install the Microsoft Vista operating system aren’t doing so for any outstanding security benefits, interface enhancements, or processing upgrades. Apparently, Vista is more of a necessary evil.
June 20 -
SAN DIEGO - Credit unions may think they know what they’re doing when they create employee schedules, but a workforce optimization (WFO) vendor told Mission FCU otherwise.
June 20 -
SAN DIEGO - Symitar will unveil a secure-communications option in an upcoming version of Episys that will, for the first time, protect confidential core data traveling back and forth between the Symitar host and its more than 600 CU clients, the data processing provider told Credit Union Journal.
June 20 -
NORTH CHARLESTON, S.C. - Microsoft may have put the nail in the coffin of its own Vista operating system (OS) after releasing Service Pack 3 (SP3) for the XP OS during the past two months, according to a number of credit unions that are avoiding Vista until Microsoft truly sunsets XP.
June 20 -
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