Technology

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Whether a customer is looking for a new loan or needs guidance through a shifting market landscape, customer experience is key. Right now, a seamless customer experience is a competitive advantage. But providing that experience requires efficient processes.

Jake Donoghue, author of the book "Crypto Confidential," shares some of the worst practices he saw as a founder of a cryptocurrency company.

Interest rates and convenience are no longer enough to attract and retain deposits. Wysh, a has recently introduced an innovative deposit benefit known as Life Benefit.

Petrou, the managing partner at Federal Financial Analytics and a longtime observer of banking and regulation, says banks need to do far more due diligence on potential fintech partners and exert more control over these relationships.

Two veterans and executives at Armed Forces Bank — Tom McLean and Jodi Vickery — share the challenges their customers face and new products the bank has rolled out this year to better serve them.

The Florida bank has emerged from de novo status and can now offer its solar loans in a larger geographic footprint.