Technology

Banks are just beginning to get their arms around Generative AI—a truly once in generation technology that will impact banking in three key ways: by being embedded in operations, then transforming operations, and then helping banks innovate and differentiate. Keri Smith, Global AI Banking Lead at Accenture will share highlights from recent research about how GenAI will impact employee roles within banks.

Penny Lee, president and CEO of the Financial Technology Association and Steve Boms, executive director of FDATA NA, explain what their members like about the proposed regulation and what they would change.

Listen to Valid Systems' Rodney Drake, Chief Strategy Officer and Donna Cichani, Senior Vice President of Product Management discuss what causes AI bias and how to leverage AI's benefits while doing no harm.

Community banks sometimes feel that they lack the budget and staff to compete with larger banks and fintechs on things like mobile and online banking, virtual assistants and most recently generative AI. Jim Perry, senior strategist at Market Insights, suggests steps they can and should take to stay relevant technology wise.

The case is not really about cryptocurrency but about fraud, points out Seoyoung Kim, department chair and associate professor of finance and business analytics at the Leavey School of Business at Santa Clara University. But regulators and lawmakers are watching and the outcome of the trial will have repercussions throughout finance.

Johnson, chief experience officer at Citizens Financial Group, shares some of her concerns about advanced AI and plans to use it for purposes including contact center support and coding.