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Consumer banking

Banks' Tips for Adding Fees and Avoiding Backlashes

November 14, 2013 3:22 PM
2:50
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How can banks charge their customers more without inviting their outrage? By introducing new services to off-set the fees and by communicating clearly with their customers, according to some small banks. American Banker reporters discuss other tips for companies that are trying to raise their prices but keep their customers happy.
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