The back office is emerging from the shadows to become a pivotal contributor to the customer experience and bank economics, according to the 2018 Accenture North America Banking Operations Survey of 80 bank leaders.

Join Narayan Nallicheri of Accenture to learn more about the survey and the four main themes shaping the future of the back office:

  • “Customer First” becomes a back-office priority
  • Bank operations now drive the intelligence engine
  • Unlocking trapped value in the back office elevates the customer experience
  • Legacy systems slow change but no longer stop it

Key Speakers

Mike Sisk
Contributing Editor American Banker
Narayan Nallicheri
Banking Operation North America Lead Accenture
Greg Schroeck
Director, Commercial Specialty Products & Commercial Administration, Fifth Third Bank