Findings from the new 2018 Accenture North America Banking Operations Survey of 80 bank leaders point to a new future for banks’ back office. Our new report highlights key survey findings and offers insights into how back offices can shift to the front line and make a material contribution to banks’ economics—enough to generate the investment funding needed to be future ready.
Join Narayan Nallicheri of Accenture and Tim Spence and Greg Schroeck of Fifth Third Bank to hear more about the four main themes set to change the game for bank operations:
· “Customer First” has reached the back office
· Bank operations becomes the intelligence engine
· Tapping trapped value elevates customer experience
· Legacy systems are holding back change, but they need not be a show-stopper