The banking industry is going through a period of massive disruption, and building customer loyalty is more challenging than ever. In fact, only 55% of customers* say they are likely to stay with their bank for the next six months.
Join us for this webinar to hear from banking leaders who are leveraging artificial intelligence (AI) within their organizations to predict the quality of leads, automate time-consuming tasks, and provide their customers with immediate answers using smart, self-service tools that are available across every channel. These are the necessary steps for empowering employees to create the personalized experiences that attract and retain banking customers. In this webinar, you will learn how to:
- Get AI in the hands of every employee, so you won't need an army of PhDs to realize benefits
- Create a more intelligent process for prioritizing and working leads
- Design smart communities that provide real-time answers to customers across all of their preferred channels and devices
* “World Retail Banking Report 2016”, Capgemini and Efma, https://www.worldretailbankingreport.com/download