PARTNER INSIGHTS FROM
Banks are increasing technology spending to keep pace with security threats and rising customer expectations, yet confidence in IT performance remains uneven across the industry. The 2026 Banking, Trust & Technology Report reveals a growing disconnect between investment, visibility, and operational readiness.
Key data from the report includes:
- 45% of banking executives expect technology budgets to rise by 40% or more, yet 64% lack full visibility into total IT spending
- 51% of banks experienced an email-based breach and 50% a mobile-related breach in the past year
- Despite rising security incidents, 67% of customers say they would consider switching banks after a serious breach
- Banks increasingly rely on external IT support, with managed service providers playing a critical role in daily operations and security
Together, these findings highlight mounting pressure on IT support models to deliver stronger visibility, faster response, and greater reliability while directly influencing institutional trust.
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