Call centers are often the backbone of a financial institution's customer service infrastructure. Dial-in phone service remains a popular choice among many users and has stayed relevant even in the modern digital age. However, many financial institutions are using the same technology to run their call centers that they've been using for a decade or longer, and these outdated solutions are beginning to show their age.
Aging, legacy call center solutions are becoming more trouble than they're worth, and are leading to several noticeable issues that affect the customer service experience. This white paper explores 6 clear signs you may be experiencing, which indicate it's time to consider upgrading your dial-in phone system to the modern age.