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The promotion of Melinda Chausse was one of several leadership changes the Dallas company announced this month.January 23
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Both know a superior customer experience is business critical, and key competitive advantage.
On February 4 at 2pm ET, learn firsthand from executives at an investment firm, an insurance firm, and a property and casualty company about their leading customer services strategies. -
It's no longer enough to conduct traditional demographic analysis of customers. TD Bank wants to know what is going on with individual consumers at any given moment and respond accordingly.December 18
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TD Bank claimed the top spot in J.D. Power’s national bank satisfaction survey, but Wells Fargo showed the greatest year-over-year improvement.December 12
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New American Customer Satisfaction Index data shows consumers slightly favored banks, which are benefiting from investments in technology.November 21
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Axos Bank favors remote access over chatbots, as it connects bankers with online customers in real time.November 19
