The Most Powerful Women in Banking
For much of last year, Titi Cole wore multiple hats. She was head of operations and fraud prevention for Citi's consumer bank, where she launched new fraud-detection capabilities, strengthened risk controls with enhanced governance oversight for issue and third-party management, and invested in controls automation and digital monitoring.
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After filling various roles at the Columbus, Georgia-based bank for almost 20 years, Liz Wolverton was tapped to lead the consumer bank in December 2021.
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Last year, HSBC USA made the decision to exit its U.S. mass market retail banking business. Kavita Mahtani, CFO of the Americas for HSBC, played a crucial role in the process.
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For Marianne Lake, innovation is not a straight line. "You can zig, you can zag, you can bob, you can weave, you can iterate and that's how you get to the right place," Lake said during a moderated discussion held on JPMorgan Chase's "Women on the Move" leadership day in October 2021.
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The consumer and community banking division at JPMorgan Chase surpassed $1 trillion in deposits in 2021, up 51% from 2019. But while the New York-based bank is the biggest in the U.S., serving more than 66 million households, customers should feel the bank is unique for them, Jennifer Piepszak, co-CEO of consumer and community banking, said during the bank's "Women on the Move" leadership day in October 2021.
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Making banking easier for every customer is the mission of Mary Mack, who leads 67,000 employees in Wells Fargo's consumer and small-business banking division. Last year, Mack led the app's relaunch, making it easier to use and more secure for Wells customers. "There are alerts and speed bumps along the way to prevent fraud," she says.
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The latest news and perspective on women in the industry | The Most Powerful Women in Banking program convenes and empowers the community of female executives in financial services.