The Most Powerful Women in Banking

"Everyone feels better when they feel welcome, whether it's someone coming to work or a customer walking through the door," said Mary Walworth Navarro, who headed the strategic review that led to the word "welcome" becoming a key component of the Huntington's marketing efforts.

In her first few months as general counsel at JPMorgan Chase — the nation's largest bank by assets — Friedman has come up with creative ways to get her 1,900 employees working cohesively.

PNC Financial Services Group is increasingly leaning on Karen Larrimer to help transform many of the ways it interacts with customers.

Patricia "Patti" Husic doesn't give up once she sets her mind to something.

In a rapidly changing banking environment, Royal Bank of Canada is trying to stay on top of the competition by being more agile. Janice Fukakusa, the company's chief administrative officer and chief financial officer, is a major contributor to that cause.