The Most Powerful Women in Banking
Honorees gathered at Tiffany's Landmark building in New York City, where American Banker interviewed them about the industry's trajectory and leadership lessons they've learned in their careers.
When Catherine Smith took the reins of ING's U.S. Retirement Services last December, it was an especially jittery time for investors. So one of her first orders of business was to personally call or visit many of ING's largest clients, backing up the efforts of field representatives.
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Elizabeth Mays does not stop thinking about risk management when she leaves her office at JPMorgan Chase & Co. each day. Her most recent book, Credit Scoring for Risk Managers, was largely written from a booth at Chuck E. Cheese.
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As a veteran of political campaigns and the Clinton White House, Lisa Caputo is a battle-tested strategist and tactician - useful experience for handling global marketing and corporate affairs at Citigroup Inc.
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The cult leader of customer service at TD Bank has an office in the middle of one of its call centers for a reason. "It keeps me close to employees and it keeps me close to customers and feedback," says Linda Verba, executive vice president and head of retail banking at the $134 billion-asset bank.
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Lynn Heitman remembers the days when direct mail response rates were 20 percent. Now 2 percent is considered high. "It was a very different time," she says. "It was much easier to succeed."
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After leaving Seattle to return to the Midwest to help care for an ill family member, Grossi received a call from FirstMerit asking if she'd be interested in joining the Akron, Ohio, bank as its head of retail banking.
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The latest news and perspective on women in the industry | The Most Powerful Women in Banking program convenes and empowers the community of female executives in financial services.