The Most Powerful Women in Banking

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The Rankings

Honorees gathered at Tiffany's Landmark building in New York City, where American Banker interviewed them about the industry's trajectory and leadership lessons they've learned in their careers.

Banks are beginning to emphasize soft skills to help employees make “human” connections with customers in an environment of reduced face-to-face contact.

June 23
2 Min Read
“We’re so used to building relationships face to face. ... How do you do that in more of a virtual way?” says Susan LaMonica, chief human resources officer at Citizens Financial Group.
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The latest news and perspective on women in the industry | The Most Powerful Women in Banking program convenes and empowers the community of female executives in financial services.