"If you give a customer an experience that is easier and delightful, they won’t leave," says Mary Monahan at Javelin Strategy & Research.

Bankers See Pain-Free Mobile Bill Payment as Key to Retaining Customers

With mobile expected to supplant online as the No. 1 method for paying bills within the next four years, banks are eager to find new ways to improve the mobile experience and keep customers from paying bills through rival services.

To continue, please log in, register or subscribe.
Already a subscriber? Log in here
Please note you must now log in with your email address and password.

Already a subscriber? Log in here
Please note you must now log in with your email address and password.