Rick Reinhard
CFPB Director Richard Cordray said "efforts to ensure no harm to consumers" should be made "ahead of the transfer, during the transfer, and after the transfer."

Borrowers Could Suffer in Servicing Transfers, CFPB Warns

The Consumer Financial Protection Bureau said examiners are on the lookout for borrowers getting the "runaround" when their loans are serviced by a new company.

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