TWITTER ONSLAUGHT: CUA ramped up its call center and social media team to keep up with customer inquiries about the core upgrade. "We underestimated the impact of social media," says Sue Coulter, its general manager for business transformation.

What U.S. Banks Can Learn from Credit Union Australia's Core Upgrade

CUA's challenges, and its ultimate success, could prove to be instructive for U.S. banks that have been holding off on replacing core systems due to the expense and disruption related to such a large project.

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