Members of the San Antonio financial services company can now use its mobile app to conduct verbal or text searches, speak with customer service representatives and conduct increasingly sophisticated transactions. The ultimate goal is an app that learns from customer behavior and acts more human.


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The theft of 4.5 million customer records from Community Health Systems could bring a wave of identity theft and illustrates the need to eradicate the Heartbleed bug from banks' networks.

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Like a few other banks with similar initiatives, Wells Fargo is not counting on a financial return for its new accelerator program. Rather, it's looking for more intangible benefits.

Susan Martore-Baker, president of Cambridge Trust Co. of New Hampshire
A generation shift could also create issues for community banks that are in search of fee income.

Executives at Tangerine and Moven are dousing themselves with ice water to raise awareness for Lou Gehrig's disease, and posting their videos on Facebook.

Square, which has been scrambling to add fee-based services to pad the revenue it gets from mobile payments, faces a formidable new challenge in Amazon's Local Register.
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The launch of Visa Checkout has attracted more interest from consumers than the launch of its earlier digital wallet incarnation,, according to one of its first bank partners: PNC Bank.

Frank Dombroski, founder and CEO of FlexWage
As banks flee the deposit advance business, startups are offering services that let consumers name their payday and collect what they have earned up to that point, regardless of the day of the week.
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Customer relationship management technology and new regulations require lenders and loan officers to re-evaluate how they manage the ownership and use of lead sheets.

Banks are changing their approach to hiring for technology. They want people with tech experience in their executive suites and boardrooms. They also want their chief technology officers to bring a broader perspective.

Diebold, best known as an ATM manufacturer, is rebranding and diversifying itself and promoting its consulting services on a popular banking topic: how to redefine branches as sales and service hubs.
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Fiserv is a leading global provider of information management and electronic commerce systems for the financial services industry.
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Informa Research Services is the premier provider of competitive intelligence, mystery shopping, and compliance testing services to the financial industry.
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