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New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones.

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones

An internally built system called Advanced Listening analyzes phone calls, emails, text messages and more, identifying possible compliance violations, systemic issues and opportunities to improve processes, products and customer service.

The company has now filed three lawsuits in its bid to recoup nearly $900 million it inadvertently sent to the cosmetic company's creditors.

U.K. consumer spending jumped the most since 2016 last month, led by a surge in Internet purchases as bars and restaurants continued to suffer.

Providing core payment capabilities, like debit and credit or P2P, are a business necessity. But you must also have a host of complementary services and capabilities that surround these services, says Fiserv's Himanshu Patel.

American Express isn't acquiring any loans in its deal for the online small-business lender. Here's what it is getting.

The Office of the Comptroller of the Currency is overstepping its authority in granting charters to fintechs and other companies that don’t take deposits.

With big banks largely shunning the program, small banks see an opening to grab more market share in commercial lending.

The deal for Our Community Bank comes two months after Crane agreed to acquire Community State Bank of Southwestern Indiana.