In a bid to help younger consumers, CommunityAmerica Credit Union’s new FAFSA chatbot can answer more than 400 questions about applying for federal student aid.

AI-driven analytics can help both pure-play and brick-and-mortar brands understand the frustrations of their users at an elemental level — which buttons remain unclicked, which form fields make them leave, and which customer paths are dead ends, writes Jonathan Cherki, CEO and founder of ContentSquare.

The Omidyar Network has invested in five challenger banks. Tilman Ehrbeck, who is leading its financial inclusion efforts, says the firm will invest more in apps for gig workers and retirees next year.

As an industry, we need to take the risks of poor AI design and algorithmic bias seriously, says Ralf Ohlhausen, business development director at PPRO Group.

Credit union business boomed in the wake of the financial crisis, but that growth could backslide if the industry doesn't keep up with the competition.

The massive number of fraudulent bot attacks on the payments ecosystem and financial services is compounded by the fact that many current data protection tools are not designed to detect this automated crime network.

The Federal Reserve is paying close attention to how it might regulate artificial intelligence and machine learning, Fed Gov. Lael Brainard said in a speech Tuesday.

Consolidation across the financial space isn't going to slow down, but one analyst says credit unions have a significant advantage over the competition.

An effective data analytics strategy could require rethinking all your institution's processes and touch points.

Rich Karlgaard, who has spent 20 years at Forbes, shared insights into trends and best practices for credit unions