Alan Kline

City National Bank in Los Angeles has been growing rapidly since Royal Bank of Canada acquired it in late 2015, and now it's up to Kelly Coffey to keep the momentum going.

As a longtime commercial real estate lender and one of highest-ranking women at Key, Mago has made it her mission to improve female and minority representation at both the bank and in her industry.

Smith's biggest responsibility these days is overseeing the replacement of Zions' core loan and deposit systems — a multi-year effort costing hundreds of millions of dollars — but she's taken great care to ensure that the conversion project is not standing in the way of other tech priorities.

The banking industry has some work to do to improve its overall reputation, but the good news is that most customers have positive feelings about their own banks. Here are 10 banks that made big strides.

Once a poster child for corporate wrongdoing, Citi has bolstered its reputation by taking bold stands on polarizing social issues, such as climate change and gun control, and declaring its commitment to move more women and minorities into managerial roles. Here's how it aims to do even better.

"Truist" was roundly mocked when it was unveiled as the name of the merging BB&T and SunTrust, but it’s hardly the first bank moniker to elicit a "huh?" from critics.

Sandler and his wife, Marion, built a small California thrift into a powerhouse before selling it to Wachovia prior to the housing collapse, but were heavily criticized for engaging in some of the same practices that caused the financial crisis.

A rapidly changing workforce and the proliferation of public and shareholder activists have fundamentally reshaped the job of running a bank.

The strong growth in commercial lending made up for more modest gains in credit card and auto lending, its two largest business lines.

Overall loan growth at the Tulsa, Okla., company was muted, however, as an increase in early paydowns lowered commercial real estate loan balances.