Daniel Wolfe is content director for payments and credit unions at American Banker. He was previously editor-in-chief of PaymentsSource, a sister publication that combined with American Banker in 2021. Prior to that, Daniel held roles at American Banker including tech and risk management editor; technology, cards and payments editor; and technology reporter. He has a master's degree in print journalism from Boston University's College of Communication and a bachelor's degree in English from SUNY Binghamton.
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In the era of digital and mobile payments, many banks and tech companies have strived to completely do away with cash, checks and cards. But quite a few have had to concede that the market isn't quite ready to give up the physical trappings of payments.
June 29 -
HSBC is the first bank in the U.S. to deploy SoftBank's lifelike Pepper robot in a branch to help customers learn about bill pay, remote check capture and even ask the weather — but in Pepper's current iteration, it won't take deposits or payments.
June 26 -
From its origins as the fuel card operator Wright Express that launched 35 years ago, the fleet card provider WEX has aggressively expanded to other corporate sectors including travel and health care. But fleet cards still inspire some of the company’s most interesting innovations.
June 25 -
Going back to the debut of the free Square card reader, the mobile payments market has made fees — or the lack of fees — a major selling point.
June 15 -
The cashierless Amazon Go store is barely more than an experiment — it's live in only one location in Seattle, with plans for a handful of stores to follow this year — but it has already sparked a race to put similar models in place.
June 8 -
It's an important pivot point for the industry — consumer trust is threatened by a steady flow of data breaches, and consumers are divided on whether they want to stick with plastic or move on to mobile and wearable payments.
May 11 -
Across the globe, many different populations have distinct reasons for being unbanked. To reach these audiences, mainstream financial companies are discovering approaches that wouldn't be possible in the U.S.
May 10 -
As the gig economy and prepaid cards draw more people into mainstream banking, the card providers are increasingly competing with one another instead of simply moving people away from cash.
May 9 -
Regardless of which bank a consumer uses, the Zelle interface should look more or less the same. This is the part of the customer experience Zelle controls and sells to consumers, making it the best way to deliver its security message.
May 7 -
Banks, technology developers and payment companies are all experimenting with new ways to identify consumers by their unique physical traits, with the ultimate goal of improving security while also streamlining customer onboarding and authentication.
May 4
