The pressures and frustrations of daily work lose some of their ability to aggravate when you consider how much real choice you have in the matter.

Neglect of the employees who personally interact with customers can undermine even the most carefully crafted business strategy.

When running a bank branch, there are certain employee behaviors that must be nonnegotiable. But that still leaves plenty of room for improvisation and creativity.

Consistent wins aren't typically about continuously introducing novel strategies, but about better and more consistent execution with proven ones.

Business cards provide a tactile experience that digital forms of communication do not replicate. They offer a tangible reminder of a discussion, which can be far more memorable.

Wise bank managers make sure that they are training employees for their next roles, and creating a deep bench of versatile talent.

The banks that succeed in keeping top talent, from the branch to the corporate headquarters, do it by facilitating and encouraging employees' professional development.

At best, artificial intelligence will be a tool that helps good bankers be better at their jobs. It won't replace them.

The more employees who can confidently tell their bank's story, the better positioned a bank will be to build relationships and earn business.

Nothing demoralizes a good employee like seeing managers tolerate a bad one.