Dave Martin is a consultant specializing in retail banking strategies, including in-store branches. He is the founder of the retail bank performance company BankMechanics.
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Most executives are keenly aware of the hardships customers face, but do they realize that many of their workers are also living paycheck to paycheck?
By Dave MartinMarch 25 -
Respecting employees’ time and expecting them to respect others’ sets a tone. It brings structure to organizations and fosters professionalism, reliability and trustworthiness.
By Dave MartinFebruary 25 -
When big banks trim their branch networks, community banks operating in the same markets see a chance to pounce.
By Dave MartinJanuary 28 -
Banks that help customers avoid missing important payments are providing a valuable service for which they should be compensated. Though some banks use deceptive practices, customers are willing to pay for a transparent service.
By Dave MartinDecember 27 -
Bankers say they're putting up with behavior from entry-level workers that never would have been tolerated in the past because it's so hard to fill positions. Those compromises can undermine corporate culture.
By Dave MartinNovember 22 -
Community banks don’t need to match the biggest banks’ digital offerings or advertising budgets. Where they can compete, and win, is by delivering more personalized service.
By Dave MartinOctober 27 -
Banks should be careful not to overreact to the pandemic recession and assume that the public is willing to forgo personal service. More than 40% of consumers say having a branch nearby is their primary reason for picking a bank.
By Dave MartinSeptember 27 -
Compensation needs to be competitive, of course, but employees also need to feel appreciated. In a challenging labor market, here’s how banks can retain their best workers and keep them motivated.
By Dave MartinAugust 30 -
Employees often avoid sharing bad news with their bosses, assuming the problem will resolve itself. It rarely does, so senior leaders need to create a culture of constant communication with direct reports — and even lower layers of management — so that issues don’t fester.
By Dave MartinJuly 19 -
Alternative branches were long criticized for generating fewer deposits than traditional ones. But in an increasingly online world, convenient and conspicuous physical presences at places like grocery stores stand out.
By Dave MartinJune 30