Dave Martin is a consultant specializing in retail banking strategies, including in-store branches. He is the founder of the retail bank performance company BankMechanics.
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The pressures and frustrations of daily work lose some of their ability to aggravate when you consider how much real choice you have in the matter.
By Dave MartinNovember 28 -
Neglect of the employees who personally interact with customers can undermine even the most carefully crafted business strategy.
By Dave MartinOctober 30 -
When running a bank branch, there are certain employee behaviors that must be nonnegotiable. But that still leaves plenty of room for improvisation and creativity.
By Dave MartinSeptember 28 -
Consistent wins aren't typically about continuously introducing novel strategies, but about better and more consistent execution with proven ones.
By Dave MartinAugust 29 -
Business cards provide a tactile experience that digital forms of communication do not replicate. They offer a tangible reminder of a discussion, which can be far more memorable.
By Dave MartinJuly 28 -
Wise bank managers make sure that they are training employees for their next roles, and creating a deep bench of versatile talent.
By Dave MartinJune 28 -
The banks that succeed in keeping top talent, from the branch to the corporate headquarters, do it by facilitating and encouraging employees' professional development.
By Dave MartinMay 30 -
At best, artificial intelligence will be a tool that helps good bankers be better at their jobs. It won't replace them.
By Dave MartinApril 27 -
The more employees who can confidently tell their bank's story, the better positioned a bank will be to build relationships and earn business.
By Dave MartinMarch 29 -
Nothing demoralizes a good employee like seeing managers tolerate a bad one.
By Dave MartinFebruary 27