Joel Berg

An Ogan-led effort to overhaul the bank's retail strategy yielded a better-than-expected increase in consumer and business deposits and improvements in cross-selling.

Many in the industry were adding counseling services to benefits packages even before the coronavirus outbreak spurred demand for assistance with mental well-being.

They're making some headway in building workforces that better reflect the communities they serve, but progress has been slow. Here's why.

Promoted to executive director of the retail bank in April, McKinney oversees an operation that accounts for roughly 40% of Comerica’s workforce and 435 branches in five states.

With the pandemic putting Plexiglas in short supply, Joe McDonald called up a local source: a former classmate.

In a long and storied career, Barbara Desoer has helped shape two of the largest banks in the country, Bank of America and Citibank. The most striking detail? Her biggest role came after she "retired."

Under Kuijpers, DWS Group is embedding environmental, social and governance principles in the work of asset managers across all classes.

Among the highest-ranking women at Discover, Offereins is leading the push to improve gender equity at firms throughout the Chicago region.

The Pennsylvania community bank has seen rapid growth in recent years, thanks in large part to its success in attracting women clients.

The company founded by her grandfather remains committed to actively managing money for longtime clients, but under Johnson, Fidelity Investments is also aggressively going after younger investors who favor simple and affordable options.

It can be difficult to measure the effectiveness of the wellness programs that banks offer to employees to help keep morale high, stay competitive in recruiting and lower health care expenses.

When H. Lynn Harton joined United Community Bank seven years ago, he knew he was on track to eventually become CEO. But he still felt he had to earn it.

The Tennessee bank was able to give employees more flexibility and cut its costs in half for its biometric screenings initiative.

The two banks' strong chemistry helped 1st Security's integration of Anchor go smoothly.

A South African payments company has established a consumer-facing subsidiary in London to enable its worldwide expansion over the next few years.

Creating checking accounts, mortgages and consumer loans with features that suit folks with lower incomes is paying off in unexpected ways for some banks.

A joint venture formed by Norway's three dominant mobile phone carriers is testing a new, rebranded version of its mobile wallet, designed to lower the barriers merchants and consumers face when first using a mobile phone for payments.

Several wallet apps already let restaurant patrons order ahead for takeout and/or pay without waiting for a waiter. A Ukrainian company called Settle takes this concept a step further by also allowing customers to skip the wait for a table.

One of the engines driving Kenya's mobile-money transformation is poised for export.

A Helsinki, Finland-based startup is hoping to knock down one of the barriers to credit-card acceptance in developing countries: a lack of reliable Internet access.