John Adams

The line between ATMs, automated self service and live human teller service at branches is blurring, and in some cases disappearing altogether. It has to. Given the stress on budgets, growth of remote access and the massive overhead of a big branch footprint, it's incumbent on banks to make branch service faster and less expensive.

Compliance departments are being stressed like never before by disclosures, audits and testing. Automated compliance platforms are one way to bring it all under control.

Everyone agrees EMV standards will grow in the U.S. But that's where the clarity ends, as the card networks' mandates carry subtle yet important differences.

By adding online 401K tools to Merrill Edge, Bank of America is hoping to attract small businesses through a self-service heavy staff benefits play.

National Australia Bank is formulating service level agreement tools for companies to use to secure data in cloud applications. It's one of the goals of the Open Data Center Alliance, which counts NAB and a number of other international firms as members, including Deutsche Bank and JPMorgan Chase.

WSFS, a Delaware bank, will use business intelligence as a catalyst for branch redesigns and to expand the ways in which internal staff can engage with consumers.

As credit unions look to add small businesses to their client mix, there's an acute need to get up to speed on technology quickly. For Community Choice, the answer is payments innovation.

Like MasterCard, Discover's new roadmap to EMV card payments in the U.S. relies on heavier security protocols, which Visa says aren't needed in a market dominated by online processing.

Crooks have figured out a way to illegally obtain mobile phone SIM cards, causing a headache for the contactless payments market.

By using regularly updated profiles and business rules, the bank tailors new marketing campaigns on a daily basis. It's now working on a system that will provide near-real-time marketing based on current transactions.

The Payment Systems Task Force will advocate for banks in the public debate about emerging mobile payments.

To stay relevant in the hypercompetitive personal financial management space, tech companies like Strands are trying to distance themselves from the PFM standard of a one-size-fits-all approach to online budgeting.

Adam Shapiro helped drive one of the world's largest virtualization projects at Citigroup. He's now helping Breakthrough Technology Group's aggressive pursuit of financial clients.

The provider of personal financial management software hopes to increase use and awareness among bank customers, which would make the tools more effective over time.

Staffers are getting Square readers to directly collect donations while in the field.

The banks are early movers into Kindle, taking advantage of the large screen to offer an easier interface and more visual information on bank relationships and transactions.

The bank riffed off its iPad app to create an app for the Amazon tablet alternative. Citi also rolled out mobile check deposit and person-to-person payments for smartphones today.

The smartphone manufacturer is positioned to embed near-field communication into future iPhones and develop its own mobile wallet that bypasses the telecoms and offers spend controls for family or business use.

The partnership will help the credit union technology cooperative repair, secure and upgrade thousands of ATMs.

Citigroup's new lending module is designed to help track financial flows between different parts of the same company, improving management of tax liabilities and compliance.