John Adams

Congressional Federal Credit Union has deployed software to ease the process of onboarding disgruntled bank customers.

AmeriFirst is turning to technology to bring servicing operations in-house while achieving the same cost efficiencies that traditionally have been achieved via subservicing arrangements.

While saving money and paying debts can be its own reward, Bank of the West is taking the added step of offering potential prizes to consumers who reduce outstanding credit or boost savings.

Both VeriFone and Ingenico are enhancing their point of sale terminals to accommodate future growth in near-field communication and global chip and PIN payment security standards, a move that should move alternative payment forms forward.

International economic weakness may ding cross-border corporate purchases, but by plying new tech to take inefficiencies out of payments, the Visa/U.S. Bank venture Syncada hopes to attract new bank partners.

The bank's cross-channel strategy executive discusses gauging consumer comfort with new technology and cross department cooperation. And he's keeping an eye on tablets as a hot new device.

Founder Josh Reich says his firm is not hitting the big bank debit fee issue hard in its marketing, it's focusing more heavily on its technology and overall model. But the startup's message is still pretty clear.

It's leveraging MasterCard's inControl for a product aimed specifically at small businesses, where bank technology often lags other sectors.

Pacific Marine's among the credit unions that hope to ease onboarding, lending and improve the flow of documents.

Mobile banking expansion initiatives at S&T Bank and America First Credit Union are mixing browser-based services and native apps, as mobile banking for "non smartphones" holds lingering sway with consumers.

The San Antonio financial services firm continues to add automation to its retail banking channels.

Greasing the skids for fee-driven big-bank customer attrition, TIC Federal Credit Union and Tennessee Bank are among the financial firms using a new service to help people through the arduous process of transferring recurring transactions from the old bank to the new institution.

American Eagle Outfitters, Foot Locker and Macy's lead the list of stores that are using mobile phones for payments, offer redemption and loyalty points accrual.

Top execs from Bluepoint Solutions, VSoft and ProfitStars share best practices and trend observations about how to push adoption of mobile remote deposit capture talk about remote deposit capture, its move into mobile and the importance of bundling with other products.

Many smaller institutions note a spike in activity, and are responding with special offers and tech investments.

Using technology to reach out to small businesses is often a challenge for financial institutions, and this difficulty is spreading to social media.

CHICAGO — Bank of America Corp.'s decision to charge $5 a month to debit-card users has sparked conversations across the industry around the best way to respond to the banking giant's PR nightmare, and the issue is not just hypothetical — at least one institution is already seeing the effect of B of A's fee in its recruitment efforts.

The "Occupy Wall Street" protests may be transpiring far outside the panel discussion rooms at the BAI conference in Chicago's South Loop, but for bankers, the public dissatisfaction evident in those protests was front of mind.

Technology companies are chasing new business from banks that face reliability, compliance and risk issues, along with shrinking fee sources.

Nomura Research Institute's cloud-based Internet banking service has drawn only a handful of tire-kickers in its first few weeks, but executives of the outsourcer and consultant say they're confident the service will have plenty of takers.