John Adams

Banks intent on bringing mobile payments to a wide swath of customers will soon have to make difficult decisions about devices, partnerships, vendor management and employee training.

While social media has been primarily used by banks for information and customer service, in some cases it has been used to alert customers to problems in other channels.

Bank of America Corp. is working to recover from two data breaches allegedly perpetrated by insiders.

Javelin Strategy and Research on Tuesday released a study on consumer appetite for the technology and found that around 25% of Americans want to use mobile devices to deposit checks.

Intuit Inc. plans to simplify its GoPayment mobile payment acceptance service by eliminating the need for its card reader attachment with certain phones.

Person-to-person payment is expected to be one of the big next deployments for mobile financial services, and ING Direct is an early adopter of the latest incarnation of the technology, becoming the first major financial institution to enable U.S. customers with iPhones to use them to send money to one another.

Mobile banking's of little use as an innovation if apps can't ensure the identity of the user, creating a lucrative security market in which Tyfone just scored a pair of patents.

While most bank mobile apps are focused initially on iPhones, then move to Blackberry and Android in subsequent rollouts, it would appear that Android and iPhone are the way to go as BlackBerry falls behind its two rivals in sales.

Looking to boost resources to meet an expected spike in demand for mobile financial services, ClairMail Inc. has received $13.9 million in funding.

Banks are betting PFM's mix of analysis and peer comparisons will prove just as sticky in the small-business market as it is for retail online banking.

MasterCard Inc. is trying to reach the small but growing number of people who might be ready for mobile payments by sending them time-sensitive offers that can help them save money and become more comfortable using their phones to make purchases.

For New American, of Virginia Beach, using Facebook and Twitter in much the same way that consumers use the popular social media websites is the doorway to relationship building, branding and image marketing.

In an attempt to ensure quality service, improve monitoring, anticipate the need for adjustments and take full advantage of upgrades to image-enabled machines, the 650,000-member credit union has licensed an ATM management product from NCR Corp. that provides online operational information, performance measurements and inventory analysis.

As banks expand their technology teams they are especially interested in people who are good at managing new data technology or have project management skills for integration initiatives. But it's not yet time to party about robust job prospects.

TD Bank was one of the last top 10 North American financial companies to offer mobile banking, but is hoping to leapfrog the competition by introducing some unusual services.

A growing number of banks and technology companies are offering tools that can help corporations trim their travel and entertainment costs.

A quick online search of "Citi" and "blog" will call up hundreds of blogs about the banking giant, most of which are entirely beyond Citigroup Inc.'s control and many with decidedly critical posts.

An increase in data breaches and online fraud has security vendors betting that banks will embrace systems that use text messages, voice biometrics or secure browsers to better authenticate people and transactions.

EDIE's been part of the Gulf Coast Educators Federal Credit Union for decades, and she's getting a makeover that will make her a fixture in the credit union and its public persona for years to come.

Bank of New York Mellon's treasury services unit hopes that offering MasterCard's Payment Gateway service will entice some of these Luddite corporate clients to implement electronic payments.