John Adams

A quick online search of "Citi" and "blog" will call up hundreds of blogs about the banking giant, most of which are entirely beyond Citigroup Inc.'s control and many with decidedly critical posts.

An increase in data breaches and online fraud has security vendors betting that banks will embrace systems that use text messages, voice biometrics or secure browsers to better authenticate people and transactions.

EDIE's been part of the Gulf Coast Educators Federal Credit Union for decades, and she's getting a makeover that will make her a fixture in the credit union and its public persona for years to come.

Bank of New York Mellon's treasury services unit hopes that offering MasterCard's Payment Gateway service will entice some of these Luddite corporate clients to implement electronic payments.

Banks and online payment companies are moving more functions to their main Web pages and limiting the amount of navigation needed to access bill presentment, information and payment features.

Banks are using advanced collections systems to spot troubled loans before they go bad and to help their employees determine which borrowers might be receptive to modification offers.

Reliance Bank can't do without the services of its hired loan auditors. But it is not keen on having them fly in and stick around its Athens, Ala., offices for several days four times a year.

Banks are taking a tag-team approach to attract customers in the increasingly automated health-care market, bundling commercial lending services with payments, technology management and other services.

Though analyst projections and spending totals differ depending on the definition of what constitutes an IT investment, they all paint a trendline of slow or stagnant growth.

Banco Bilbao Vizcaya Argentaria SA's experience with personal financial management software bolsters the argument that the technology could be an important new component of online banking sites.

Google Inc.'s brand is so recognizable that if it decides to venture into the lead generation and rate aggregation market, companies like LendingTree LLC could feel a chill.

The type of tailored advertising found at high-traffic Web sites such as Google and Facebook is coming to television. Its proponents say addressable television advertising, which uses financial and cable company data to generate targeted TV commercials, can give banks and other advertisers more bang for the marketing buck.

Offering remittance services through the Web can help banks simplify execution and fight fraud, according to payments executives and analysts.

Mobile banking use should double this year, and in order to graduate from basic balance queries and alerts to robust payment services, vendors are flooding the market with products that offer intermediate steps of usability and attractive screen appearance as the groundwork for future development.

The words were slipped into Tata Consultancy Services' most recent earnings report, in June, like dressing on a salad but still drew a lot of attention from investors desperate for any sign ...

Lender Processing Services has positioned itself as a mortgage technology and service provider for all weather, yet in its first year as an independent company it's proven to be ...

Banking executives have their hands firmly wrapped around their wallets when it comes to IT purchases. To hear Cristobal Conde tell it, the office door's pretty tough to pry open as well.

Eaton Family Credit Union had been interested in deploying mobile banking for some time, but its initial research into the technology turned out to be little more than expensive window-shopping.

New stress-testing applications intended to help banks develop more detailed diagnoses of potential problems in their commercial real estate portfolios are finding customers.

This borders on invoking Murphy's Law: Most community banks haven't yet rolled out mobile banking, yet these institutions are the most likely to be hit by smishing, an emerging security risk that targets the mobile channel. And tech weapons have only limited powers to stop it.