Kate Fitzgerald

Banks and merchants are rapidly deploying chatbots for answering basic account questions, shopping and accessing the internet of things. But new data suggests consumers don’t fully trust chatbots yet with payment account details and personal information. Here’s a look at what consumers think of chatbots and why it matters.

Payment Alliance International (PAI) has named Neil Clark as CEO of the company’s ATM business, following the recent exit of three top executives from the Louisville-based ATM operator.

California will be the first state requiring public companies to meet gender quotas for their boards of directors, and women in the payments industry see the move as positive — with some caveats.

China’s e-commerce giant Alibaba Group is partnering with Saxo Payments Banking Circle, a European B2B payments platform specializing in online cross-border transfers.

Contactless payments are a big success story in most countries around the world—including developing markets—but not in the U.S.

Instead of getting paid directly from buyers via PayPal, eBay will send funds directly to sellers’ bank accounts and charge lower fees.

Just as Green Dot leveraged partnerships with the likes of Uber and Apple to expand its reach, Netspend also is looking to its retail partners including Kroger, CVS and Kohl’s for new digital payment use cases.

Before Hurricane Florence hit the U.S. this month, certain merchants prepared by stocking up on an unlikely item in the digital payments era: 1970’s-era carbon paper credit slips.

More than half of U.S. financial institutions have made same-day ACH funds available without seeing any major shifts in fraud. But observers warn that as same-day ACH introduces broader access and bigger transactions, it will become a bigger temptation for fraudsters.

Discover Financial Services has launched a version of the Discover "it" card for entrepreneurs whose rewards and features compete more directly with small-business cards offered by Amex and Chase.