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Financial institutions are finding that on-screen agents can offer most services that occur in a branch, but with a more personal touch than the phone or internet.April 28
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Automated and interactive teller machines aren’t germ-free in the best of times, and the pandemic has raised new concerns about the possibility of those devices infecting consumers and staff.March 17
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The agency said it wants feedback on changing its ubiquitous logo greeting customers at branches and ATMs to address technological changes, shifting consumer behaviors and bank-nonbank partnerships.February 20
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Tidjane Thiam submits his resignation; the two agencies said they will soon start accepting mortgages tied to the new rate and drop Libor by yearend.February 7
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TD’s brand will appear on 80 Cardtronics machines in the New York area, while Fifth Third’s will appear on 139 ATMs in the Carolinas.February 3
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The German challenger bank says it has quickly attracted Americans from every state and various demographic groups to its mobile banking app.January 27
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New tech like APIs and artificial intelligence will help consumers manage all their finances through an app, rather than just transfer funds.November 27
Co-founder and CEOWealthfront
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Donald Wetzel, the man who devised the first U.S. cash dispenser, says automated tellers will always exist — even as they evolve beyond their initial purpose.September 9
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A pastor who was falsely arrested for check fraud because of errors made by Wells Fargo employees may be forced to resolve legal claims against the bank in arbitration. The case renews questions about banks' use of the process.August 28
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Most agencies use electronic benefit transfer to deliver funds to prepaid cards, but recipients who need access to cash are often caught in a bind, with fewer convenient or free ATMs available in an increasingly digital payments landscape.July 26
