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Ranjana Clark, recently named as head of global transaction banking for MUFG Americas Holding Corp., led the rollout of a tool aimed at creating a better customer service experience for employees and customers alike.
By Marissa FajtSeptember 22 -
Over the past year, State Street Corp. Chief Marketing Officer Hannah Grove has implemented a new “Follow the Sun” strategy for the marketing department, adding hires in Poland and India in an effort to cut costs that has yielded unexpected benefits.
By Marissa FajtSeptember 22 -
A Nebraska banking veteran put up $1 million of her own money to create a microlending program that doesn't require business owners to provide traditional collateral.
By Marissa FajtMay 23 -
As banks grow and their business models become more complex, some find that adding a general counsel to the staff makes sense. Bank SNB in Stillwater, Okla., says hiring one allowed it to reduce its legal fees by 80%. Here are the pros and cons.
By Marissa FajtOctober 30