Mary Wisniewski is deputy editor of BankThink. She also writes on a variety of subjects as part of American Banker's bank tech team. Previously, she was a blogger and editor at Bank Innovation. She also served as a fashion editor for National Jeweler, where she reported on fashion shows and jewelry news. Her work has also appeared in Billboard, Cracked and a number of business media outlets. Mary grew up in the Michigan suburbs and now lives in L.A. with a maltipoo, two record players and an espresso machine. Mary is endlessly curious and follows anything that grabs her. Current interests include fintech, literature, travel, good conversation, Cat Stevens and Gidget.
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Big banks with innovation labs see them as a way to improve the customer experience and to test new ideas in an industry facing disruption. Skeptics see potential for waste.
July 15 -
As bank customers tastes turn away from branches and toward mobile devices, banks are trying to replace the customer standby, the 800-number, with more modern communication media like SMS text and WhatsApp.
July 10 -
Digital-only Atom Bank in the U.K. recently won a banking license a feat U.S. fintech entrepreneurs have either failed to accomplish or not bothered trying, instead partnering with established institutions.
July 7 -
As manufacturers increasingly equip automobiles with Internet access, bankers and technologists are envisioning a day when cars could be used to make payments, inform risk underwriting and deliver targeted offers.
June 30 -
Applying early for the web extension increases the odds of getting a preferred address in a business where "First National" is as common as "John Smith." Eventually, bankers hope .bank gains widespread recognition as a mark of trustworthiness.
June 25 -
A growing number of startups and banks are trying to design digital experiences that train users to manage their money more responsibly, starting with small amounts in mundane situations.
June 23 -
Credit unions arent the only financial services firms reaching out to millennials. A new social media campaign by Fifth Third offers recent college graduates free one-on-one career counseling. The initiative is part of a trend of banks allocating marketing dollars to unusual perks and charitable giving to differentiate their brands.
June 16 -
A new Fifth Third social media campaign offers recent college graduates free one-on-one career counseling. The initiative is part of a trend of banks allocating marketing dollars to unusual perks and charitable giving to differentiate their brands.
June 16 -
A call to improve customers' digital-banking experience was the top theme during SourceMedia's Digital Banking Summit. Banks should imitate the Apples and Googles of the world, not each other, experts said.
June 12 -
Citi was one of the first banks to open its application programming interfaces to outside developers, leading a movement that's picking up momentum. For this and other efforts, Bank Technology News has chosen Heather Cox as its top 2015 Digital Banker of the Year.
June 9
