Miriam Cross is a Washington-based reporter covering bank technology and fintech at American Banker. Previously, she was an associate editor at Kiplinger's Personal Finance magazine.
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During the pandemic, the use of digital assistants by low- to moderate-income consumers has soared. One reason: Those seeking loan modifications or fee waivers see the technology as less intimidating than humans.
October 8 -
The bank is giving virtual reality headsets to branch employees, which they'll use to practice conversations in private before they happen in real life.
October 7 -
KeyBank's chief information officer has a to not only to help tech employees keep growing professionally, but to make sure they have the skills the bank will be needing in the years ahead.
October 6 -
Rather than targeting the masses, the founders of these neobanks are narrowing their focus to serve people who may benefit from specialized products and services. The latest example: Nerve, a banking app for musicians.
September 29 -
With tricked-out conference rooms, online career development tools and blocks of time for chitchat, Ally and Citizens are strengthening connections between colleagues during phased returns to the office.
September 17 -
Arvest Bank is hoping its version of a virtual branch — a stand-alone app that uses chat to forge a long-lasting relationship between bankers and clients — will suit its customers who prefer one-on-one interaction.
September 10 -
The creators hope CU Offers, which lists discounts at local and national businesses, will attract new members and strengthen ties with existing ones. But observers are skeptical that it will drive real growth or inspire frequent use.
September 3 -
Fintechs and banks have stepped up their efforts to help so-called “credit invisibles” obtain credit through secured cards, specialized installment loans and use of alternative data in underwriting. Amid much progress, questions remain about how effective these tools really are.
August 22 -
In combining with the special-purpose acquisition company InterPrivate III Financial Partners, the fintech says it will have more than $400 million to pour into marketing campaigns and invest in new technology.
August 18 -
Credijusto, the first fintech in Mexico to buy a bank, plans to cater to a market that traditional banks often overlook: smaller businesses engaged in commerce between the two countries.
August 17
