Penny Crosman

Executive Editor, Technology at American Banker and Arizent

twitter

Penny Crosman is Executive Editor, Technology at American Banker and Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News and Technology Editor of American Banker. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise and Network Magazine, among other titles.

Digital banking

Santander Group invests $40M in consumer lender Upgrade

Other challenger banks focused on personal loans have struggled since the onset of the coronavirus pandemic.

By Penny Crosman

June 17
How Patrick Sells is driving culture change at Quontic Bank

Sells, American Banker’s Digital Banker of the Year, explains how he encouraged his team to take risks on projects like a three-minute account opening process and a system that analyzes core data in real time to help set deposit prices.

By Penny Crosman

June 16
Paycheck Protection Program

Kabbage lets Uber drivers apply for PPP loans from their phones

The online lender quickly built an app for ride-share drivers with much of their information already filled in.

By Penny Crosman

June 16
Fraud

Small banks' battle to thwart unemployment scams

Peoples Bank in Arkansas and Main Street Bank in Massachusetts are getting smarter about spotting suspicious transactions tied to unemployment benefit fraud as well as warning customers what to watch out for.

By Penny Crosman

June 15
Cyber security

Digital banking's explosive growth compounds cyber risks, FBI warns

Mobile banking use has swelled since the pandemic hit, and law enforcement officials expect hackers to target the credentials of digital novices. The FBI stressed the importance of two-factor authentication and ensuring consumers know how to spot fake apps that carry malware.

By Penny Crosman

June 11
Digital banking

JPMorgan Chase plans to let mobile customers scan in their receipts

The company is partnering with Sensibill, a fintech whose technology turns photos of receipts into text and helps people track and manage their expenses.

By Penny Crosman

June 11
Digital banking

The tech Sunrise Banks used to quickly dole out PPP loans

After initially processing the loans manually, the Minnesota bank turned to "low code" software to build the electronic forms and workflows needed to approve loan applications. The result: a more than fivefold increase in the number of loans it could process in a day.

By Penny Crosman

June 10
Cyber security

Are banks doing enough to fight unemployment benefit fraud?

Banks and prepaid card providers have played an unwitting role in scams that have stolen billions of dollars from state unemployment insurance programs, whose payouts soared after coronavirus shut down the economy.

By Penny Crosman

June 8
Digital banking

‘Aha’ moments are David Tyrie’s job at BofA

Tyrie has advanced Bank of America’s virtual assistant Erica and rolled out easier-to-use digital products that resonate strongly with customers. Those achievements have earned him recognition as one of American Banker’s digital bankers of the year.

By Penny Crosman

June 2
Digital currencies

‘The U.S. needs to take digital currency seriously’: Dave Birch

Competition over virtual currency could alter politics and global power structures, potentially to the detriment of the U.S., the author of "The Currency Cold War" argues.

By Penny Crosman

June 1