Penny Crosman is Executive Editor, Technology at American Banker and its publisher, Arizent. Prior to taking on this role, she was Editor in Chief of Bank Technology News. She has held senior editorial roles at Bank Systems & Technology, Wall Street & Technology, Intelligent Enterprise, Network Magazine and Imaging Magazine.
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Most large banks now have a C-suite officer overseeing AI. Here's why and what such a job entails.
February 12 -
It's early days in the Connecticut bank's testing of Cascading AI, but one clear benefit has emerged: The software can handle the many inquiries that come in on Friday nights, after loan officers have gone home.
February 8 -
When customers are targeted directly with fake text messages that lead to account takeover, artificial intelligence, and in some cases generative AI, can play a role in fighting the fraud, experts say.
February 5 -
The neobank doubled its membership to five million consumers and hired 200 people last year. Founder and CEO Renaud Laplanche explains how it fared during a time when many fintechs struggled.
January 30 -
As regulators repeatedly press banks and fintechs to make sure their artificial intelligence models aren't "black boxes" and comply with existing law, the burden is on lenders to prove they are making such efforts.
January 25 -
Mike Abbott, global banking lead at Accenture, shared where he sees banks using the technology most effectively in the year ahead.
January 22 -
Gary Gensler, chair of the Securities and Exchange Commission, said that any company going public had to be "full, fair and truthful" in their disclosures about their artificial intelligence's true capabilities.
January 18 -
Ukraine is the latest of more than a dozen countries where the fintech is partnering with credit bureaus to help immigrants make a fresh start in their new homes.
January 17 -
Mike Abbott, global banking lead at Accenture, shared some of his predictions and opinions for the year ahead.
January 16 -
The anti-money-laundering systems that are automatically kicking customers out of their accounts need to be tempered with rich customer data, human involvement and perhaps quick requests for information from customers.
January 11