BankThink

U.S. regulators have made it clear that banks have the discretion to explain account closures, short of disclosing the existence of a suspicious activity report filing. They should make it mandatory.

Credit unions have long led banks on traditional customer service metrics, but they are currently struggling to match banks' digital service scores. The answer may be deeper collaboration with fintech partners.

Looking past the headline numbers, there are reasons to be concerned about the condition of the U.S. economy. Particularly troubling is the fact that large numbers of Americans live financially precarious lives.

Bankers need to understand that artificial intelligence services are increasingly used by customers shopping for banking services. The chatbots can be pretty unsparing in their assessments.

Lenders fronting the money for massive arrays of AI-friendly semiconductors have no visibility into their actual output. That could change with better reporting standards modeled after the energy industry.

Small banks are uniquely vulnerable to local climate disasters, from floods to wildfires to tornadoes. Supervisors should be playing a more active role in helping them identify, measure and manage their risk.

Just because apps can categorize your spending and provide feedback doesn't mean that those insights are always helpful, or even welcome. Some empathy needs to be built into their design.

Parties trying to restrict stablecoin rewards have been relying on a trio of false claims that, despite public debunking, continue to be spread. At some point, the repetition of fake talking points begins to look purposeful.

Banks are racing to adopt artificial intelligence while often de-emphasizing basic banking education — human intelligence — at the new employee, executive, and board levels. That's a recipe for disaster.