BankThink

Research and consumer surveys aren’t the only tools to help banks understand what they need to do. Friends of executives can provide honest feedback as regular customers.

Cathy Bessant, chief operations and technology officer at Bank of America, shares her thoughts on how companies can prevent human foibles and biases from creeping into their software and the need to build an ethical framework for AI software development and use.

Traditional financial institutions would gain from adopting the innovative, consumer-focused mindset Amazon promotes. Hiring executives away from the e-commerce giant could help.

The agency should consider exempting some registered cryptocurrency exchanges from state money transmission laws.

CFPB acting director uses the senator’s own words against her; Wall Street veteran’s addition shows the German bank is committed to U.S. investment banking.

Implementing an electronic payments solution isn’t about replacing one payment method (checks) for an electronic one—as in abandoning checks for ACH, writes Ralph Perdomo, a research analyst at Nvoicepay.

Options include multilayered security solutions that incorporate verification via passive biometrics, without adding friction, by evaluating a consumer’s inherent behavior online during the transaction process, writes NuData Security's Lisa Baergen.

Banks have not yet finished with the wave of lawsuits stemming from the financial crisis. There are ways they can better ward off those threats next time around.

The San Francisco Fed chief, an economist, is seen as a complement to Fed chair Powell; the proposal would make it easier for banks to comply with the law.

Employees still fall for phishing attacks, but there is technology that can remove the offending code before employees even view emails, writes Aviv Grafi, CEO of Votiro.