Community banking

Banks have to reconsider how their customers are using mobile technology, branches and ATMs, and successful companies will create an "integrated multichannel experience," says Bank of the West's Andy Harmening, a senior executive vice president and regional banking group head. He spoke to American Banker at the annual Best Practices in Retail Banking Symposium.

April 20
2:00
Thumbnail for Video: How to Rethink the Customer Experience — Harmening
  • Thumbnail for Video: Few Answers to Bank Breakup Questions — Harmening

    Bank of the West's Andy Harmening says there needs to be more conversation to determine the future of the big banks and whether they should be broken up. Harmening, a senior executive vice president and regional banking group head, spoke to American Banker at the annual Best Practices in Retail Banking Symposium.

    April 16
  • Thumbnail for Video: Loan Pricing Can Be 'Scary' — Bank of the West

    Banks competing for new loans can be irrational and "a little scary" in terms of pricing, says Andy Harmening, a senior executive vice president and regional banking group head at Bank of the West. He spoke to American Banker at the annual Best Practices in Retail Banking Symposium.

    April 14
  • Thumbnail for Video: How Bank of the West Balances Risk v. Loan Growth

    Bank of the West is trying to expand its lending, even to small-business borrowers who are initially turned down for new loans, while managing risk prudently. Andy Harmening, a senior executive vice president and regional banking group head, discusses the bank's efforts to increase business but control risk. He spoke to American Banker at the annual Best Practices in Retail Banking Symposium.

    April 12
  • Thumbnail for Video: Banks Face High Stakes at Annual Meetings
    M&A

    Big banks and their CEOs are facing lots of questions at their upcoming shareholder meetings, but the stakes might be higher for community and regional banks.

    April 10
  • Thumbnail for Video: Small Business Loans Offer Growth Opportunities — Harmening

    Bank of the West is putting a big focus on small-business lending while waiting for the sluggish loan growth environment to improve, says Andy Harmening, a senior executive vice president and regional banking group head. Harmening spoke to American Banker at the annual Best Practices in Retail Banking Symposium.

    April 10
  • Thumbnail for Video: Banks Need Better Vendor Oversight

    As regulatory scrutiny of third-party vendors is increasing, banks must improve their research and monitoring of the business they outsource.

    April 9
  • Thumbnail for Video: Smaller Branches Will Survive: Bank of the West's Harmening

    The traditional way of doing business in the branch network may be dead, but bank branches themselves will survive in some form, says Bank of the West’s Andy Harmening, a senior executive vice president and regional banking group head. Bank of the West has been able to open de novo branches without hiring any additional staff, thanks to advanced technology, to meet customer demand for in-store mortgages, small-business loans and investment advice. Harmening spoke to American Banker at the annual Best Practices in Retail Banking Symposium.

    April 8