With initiatives like its adoption of Touch ID last year, Chase is setting the bar for the industry on digital innovation.

In this quick Q&A, Gavin Michael, the 51-year-old head of digital for JPMorgan Chase's retail unit, talks about his favorite apps, his love of pen and paper and the technology he is most excited about.

The 2016 Digital Bankers of the Year, selected by the tech journalists at American Banker, are helping their organizations redefine the customer experience as people rely more on their phones and less on face-to-face interactions to transact. Through their efforts, customers are getting into their accounts faster, sending money more easily and enjoying better digital experiences overall.

Carver Bancorp in New York has entered into a formal agreement with the Office of the Comptroller of the Currency that includes mandates tied to the Bank Secrecy Act and commercial real estate.

Paragon Commercial could raise up to $29 million when the Raleigh, N.C., company conducts its initial public offering.

The $2.5 billion-asset company disclosed in a regulatory filing Friday that Martyn Pell, president of its First Community Bank, had resigned, effective immediately.

While many of the nation's biggest banks provide live streams of their shareholders meetings, many midsize institutions do not. Investors are urging more institutions to webcast those gatherings, based on a belief that doing so will increase transparency.

Banks have rushed to the exits when it comes to Fannie Mae and Freddie Mac debt securities. Federal liquidity rules seem to be prompting big banks to do so, but why small banks are unloading the bonds, too, is more of a puzzler.

Washington State Attorney General Bob Ferguson filed a lawsuit Thursday accusing a Florida-based company and its owners of charging students illegal fees for debt relief services.

Many appraisers are charging more or simply refusing to do FHA work, which to their minds now comes close to, if not crossing into, the remit of the home inspector.

The Consumer Financial Protection Bureau reached an $85,000 settlement Wednesday with a former Wells Fargo mortgage loan officer.

Coin-counting machines came into vogue in the 1990s when Commerce Bank started installing "Penny Arcades" in its branches throughout New Jersey. They were a huge hit for a while, but banks have soured on the machines in recent years as usage declined and maintenance costs increased.

Well before the mobile payments explosion, incumbents were already focused on how to respond to nonbanks "piggybacking" on banks' payments infrastructure. As the consultant behind a 1994 banking industry report on the threat put it, "there is no time for delay."

Academics are challenging the Consumer Financial Protection Bureau's study of auto title loans, calling the findings inconsistent with state data.

American Banker readers share their views on the most pressing banking topics of the week. Comments are excerpted from reader response sections of AmericanBanker.com articles and our social media platforms.

The $3.8 billion-asset company said in a press release Thursday that Lynne Fox will succeed Noel Beasley, who decided to step down after retiring from the Workers United union.

The credit rating agency argues in a new report that the financing arms of auto manufacturers are better positioned than banks to withstand a widely expected decline in used-car prices. The report also finds that the quality of auto loans made by banks has been declining.

Nicolet Bankshares in Green Bay, Wis., disclosed in a regulatory filing Thursday that Robert Cera, who had shared the chairman, president and chief executive roles with Bob Atwell, was no longer at the company.

Academics are challenging the Consumer Financial Protection Bureau's study of auto title loans, calling the findings inconsistent with state data. The study found that one in five borrowers who take out a short-term auto title loan end up having their vehicle repossessed. Some states report vehicle repossessions rates of between 6% and 11%.