YORKTOWN, Va. – 1st Advantage CU said yesterday it implemented UCN Inc.’s inContact hosted contact center software in al 10 of its branches.
InContact replaced an on-premises PBX system that was limited to static call distribution and did not provide call routing overflow.
The $500 million credit union also uses the inbound and outbound call capabilities of inContact, recording and analyzing calls to improve agent effectiveness.
UCN is based in Salt Lake City.
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