PLEASANTON, Calif. – 1st United Services CU has selected Toronto-based Fonolo to provide phone-based customer service to its members.
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Fonolo said its cloud-based solution requires no changes to call centers and within a matter of days, 1st USCU was able to deploy this new functionality.
By adding Fonolo to its website, the company said the $820-million credit union is empowering its members to connect to call center agents with just one click – no phone menus and no waiting on hold.
Fonolo said its visual interface simplifies reaching the credit union for callers while its secure, cloud-based services make the process seamless for call center agents.
